Replacement Policy
At 24ESQUE, every product is crafted in limited quantities. Therefore, we do not accept returns or refunds.
We only provide replacements under the following conditions:
Eligible for Replacement
- Wrong product delivered
- Wrong size delivered (different from your order)
- Manufacturing defect
- Product damaged during transit
Replacement Request Window
Please raise your request within 48 hours of receiving your order.
Requests made after 48 hours cannot be accepted.
How to Request a Replacement
Email us at:
support@24esque.com
Include:
Cookies
- Order Number
- Clear photos of the product
- Images of the packaging
- Brief description of the issue
Once approved, our team will arrange a reverse pickup wherever available.
If reverse pickup is unavailable, you'll be requested to ship the item to us, and shipping charges will be reimbursed (where applicable).
Conditions
The product must:
- Be unused
- Be unwashed
- Have original tags attached
- Be returned in its original packaging
Products showing signs of wear, washing, perfume, stains or alterations are not eligible.
Non-Replacement Cases
We cannot provide replacements for:
- Change of mind
- Wrong size ordered by the customer
- Color variation due to screen settings
- Minor thread variations that do not affect product quality
Refund Policy
24ESQUE follows a No Refund Policy.
Since every collection is produced in limited quantities, we do not offer refunds once an order has been placed.
Refunds will only be processed if:
- Your order is cancelled before shipment.
- The ordered product is unavailable.
- Duplicate payment has been received.
Approved refunds will be processed within 5–7 business days to the original payment method.