OUR POLICIES
Welcome to 24esque. By accessing our website and purchasing from us, you agree to the following policies, terms, and conditions. Please read them carefully before placing your order.
RETURNS / EXCHANGES / REFUNDS POLICY
At 24esque, customer satisfaction is important to us. However, due to the nature of our products and limited inventory drops, we have a strict return and exchange policy.
Return Eligibility
Customers can request a return within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused
- The item must be unwashed
- The item must be unworn
- The item must have original tags attached
- The item must be in original packaging
- The customer must provide valid proof of purchase/order ID
Customers are required to ship the product back to us at their own expense.
Non-Returnable Items
The following items are not eligible for return:
- Products purchased during sale periods
- Discounted products
- Limited edition drops
- Customized products
- Gift cards
- Items damaged due to misuse
- Products returned after 7 days
Exchange Policy
Once your returned product passes quality inspection:
Customers may choose:
- Exchange for another size (subject to availability)
- Exchange for another product
- Store credit valid for 1 year
Exchanges are processed within 5–7 business days after approval.
Refund Policy
We do not offer monetary refunds to the original payment method.
Approved returns will only be eligible for:
- Store credit
OR
- Product exchange
Damaged / Incorrect Products
If you receive:
- Wrong product
- Defective product
- Damaged product
- Missing item
Please contact us within 24 hours of delivery.
Share the following on WhatsApp:
- Order number
- Product photos
- Unboxing video (if applicable)
- Description of issue
WhatsApp Support: +91 8160530344
Failure to report within 24 hours may result in rejection of the claim.
ORDER CANCELLATION POLICY
Orders can only be cancelled before dispatch.
Once an order has been shipped:
- Cancellation requests will not be accepted
- Shipping charges are non-refundable
To cancel your order before dispatch, contact:
WhatsApp: +91 8160530344
SHIPPING POLICY
Domestic Shipping (India)
Orders are typically delivered within:
2–10 business days
depending on:
- Your delivery location
- Product availability
- Courier partner operations
- Public holidays
- Weather disruptions
International Shipping
International orders are typically delivered within:
7–15 business days
Additional customs duties/taxes may apply depending on the destination country and must be paid by the customer.
Order Tracking
Once your order is shipped:
- Tracking details will be shared via email/SMS/WhatsApp
- Customers are responsible for tracking their shipments
FAILED DELIVERY / RTO POLICY
If a customer:
- Provides incorrect address
- Is unavailable for delivery
- Refuses delivery
And the package returns to us:
- Re-shipping charges must be paid by the customer
- Refunds may not be applicable
LOST / DELIVERED PACKAGE ISSUES
If tracking shows delivered but you haven’t received your package:
Please contact us within 7 days of delivery confirmation.
After 7 days, 24esque may not be able to investigate the issue with courier partners.
WhatsApp: +91 8160530344
PRIVACY POLICY
At 24esque, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or browse our website, we may collect:
- Full name
- Email address
- Contact number
- Shipping address
- Billing address
- Payment details
- IP address
- Device/browser information
- Website browsing behavior
How We Use Your Information
We use collected information to:
- Process your orders
- Deliver products
- Provide customer support
- Improve website experience
- Prevent fraudulent transactions
- Send promotional communication (only if subscribed)
Third-Party Services
We may share limited information with:
- Payment gateways
- Shipping partners
- Website analytics tools
- Marketing tools
Only for operational purposes.
We do not sell customer data.
INTELLECTUAL PROPERTY
All website content including:
- Designs
- Graphics
- Product images
- Logos
- Text
- Branding elements
belong exclusively to 24esque and cannot be copied, reproduced, or used without permission.
CONTACT US
For all support-related queries:
WhatsApp: +91 8160530344
Email: info@24esque.com
